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Warranty/Returns/Terms

Contact details

BRITTAC LTD
Unit F1, Pegasus Works
8-10 Roebuck Road
Hainault Business Park
Ilford, Essex
IG6 3UG

Contact Telephone Number: 0208 501 6803

Email: info@brittac.com

Lifetime Warranty

Brittac Ltd products are made to the highest standard and each product is checked for any faults.

Brittac Ltd warrants all British Tactical products against defects in workmanship and materials for the lifetime of the product from date of purchase.

Warranty is limited to the repair or replacement of the purchased product only. The warranty applies to the original owner and is not transferrable. Warranty claims can be made to Brittac Ltd or an authorized Brittac dealer. Proof of purchase is required. Shipping charges incurred are the responsibility of the purchaser and not covered in the warranty. 

The Warranty does not cover wear and tear, damage due to accident, neglect or improper use. 

Brittac Ltd shall not be responsible for incidental, consequential damages or personal injury.

Please contact us via the contact support at the top of the page.

Returns

You may return most new, unused items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.

Or contact us via the information at the top of the page.

Payment

We accept payment via credit, debit cards or through PayPal

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As we use PayPal to process our payments you are covered by PayPals Buyer Protection, for more information click the image above. 

We do not store credit card details nor do we share customer financial details with any 3rd parties.

Shipping

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

For UK Delivery:

We now use Interlink Express for all UK main land deliveries, this is a tracked next day service. We will use other services such as Royal Mail for other areas including Northern Ireland, Scotish Islands.

Orders up to £99.99 are £4.85 plus VAT and orders over £100 and are free.

Non mian land uk post codes, Scottish Highlands and Islands will be send by Royal Mail 1st Class Recorded.

Patches are free Delivery

International Shipping:

A set fee of £19.95 for Europe (within EU) and £30.00 for Worldwide (Australia, New Zealand, USA, Canada, Japan) per order with rebate if shipping costs less.

We reserve the right to request further payment to cover shipments should the shipping fee exceed the amount stated above. If you wish to find out if the shipping will exceed this amount, please contact us for a quotation.

We also reserve the right to cancel your order should the additional shipping fees not be covered.

NOTE REGARDING FREE SHIPPING:

 

The free shipping only applies to uk address, if ordering from outside the UK we will contact you and ask for additional payment for shipping (this is the only way we can offer on current system) By placing an order from outside the UK you agree to these terms and to pay the additional shipping which will be a lowest airmail cost available. We reserve the right to cancel any orders that do not accept these terms.

 

Cookie Policy

Some cookies will be essential if you wish to set up an account or purchase any products.

Some cookies are non-essential but do enhance your shopping experience. 

We do NOT use cookies to sell or share details to spam sites or identify you personally unless you make a purchase or login to your account

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