Contact details
BRITTAC LTD
Unit F1, Pegasus Works
8-10 Roebuck Road
Hainault Business Park
Ilford, Essex
IG6 3UF
Contact Telephone Number: 0208 501 6803
Email: info@brittac.com
Lifetime Warranty
Brittac Ltd products are made to the highest standard and each product is checked for any faults.
Brittac Ltd warrants all British Tactical products against defects in workmanship and materials for the lifetime of the product from date of purchase.
Warranty is limited to the repair or replacement of the purchased product only. The warranty applies to the original owner and is not transferable. Warranty claims can be made to BRITTAC LTD or an authorised BRITTAC LTD dealer. Proof of purchase is required. Shipping charges incurred are the responsibility of the purchaser and not covered in the warranty.
The Warranty does not cover wear and tear, damage due to accident, neglect or improper use.
BRITTAC LTD shall not be responsible for incidental, consequential damages or personal injury.
Please contact us via the contact support at the top of the page.
Returns
You may return most new, unused items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
Where the original order qualifies for free shipping, the normal shipping cost will be deducted from any refund.
If an exchange is requested where the original order qualifies for free shipping the exchanged items will be subject to a shipping charge.
Should item be returned in a used state, it will be at the companies discretion regarding the amount to be deducted from the refund.
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
Or contact us via the information at the top of the page.
Custom items are non returnable.
Payment
We accept payment via credit, debit cards or through PayPal
As we use PayPal to process our payments you are covered by PayPals Buyer Protection, for more information click the image above.
We do not store credit card details nor do we share customer financial details with any 3rd parties.
Shipping
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
For UK Delivery:
We mainly use a courier service, APC, DPD Local or others for main land deliveries, this is a tracked next day service. We will use other services such as Royal Mail for other areas including Northern Ireland, Scottish highlands and Islands.
Orders up to £99.99 are £4.85 plus VAT and orders over £100 (Inc VAT) are free.
Non main land UK post codes, Scottish Highlands and Islands will be send by Royal Mail 1st Class Recorded.
Patches are free UK Delivery, for overseas delivery, please contact us prior to ordering.
International Shipping:
A set fee of £19.95 for Europe (within EU) and £30.00 for Worldwide (Australia, New Zealand, USA, Canada, Japan) per order with rebate if shipping costs less.
We reserve the right to request further payment to cover shipments should the shipping fee exceed the amount stated above. If you wish to find out if the shipping will exceed this amount, please contact us for a quotation.
We also reserve the right to cancel your order should the additional shipping fees not be covered.
Following the United Kingdom’s departure from the EU all orders placed from 01.01.21 for delivery within the EU will be charged and supplied with VAT rated at zero. This does not necessarily mean such orders are VAT free, and customers will be responsible for all relevant import duties including VAT and any other related customs charges, as required by their local laws.
Please be aware that it is the responsibility of the customer to settle any duty or customs charges due on the order under the applicable local laws. Goods supplied to EU destinations are supplied with VAT rated at zero.
NOTE REGARDING FREE SHIPPING:
The free shipping only applies to UK addresses, if ordering from outside the UK we will contact you and ask for additional payment for shipping (this is the only way we can offer on current system) By placing an order from outside the UK you agree to these terms and to pay the additional shipping which will be a lowest airmail cost available. We reserve the right to cancel any orders that do not accept these terms.
BFPO Shipping.
When entering your BFPO address, please enter the country the parcel is going to and enter the BFPO number in the postcode box, you will then be charged UK postage rates and applicable VAT amount for your destination.
We do not enter the country on the shipping label.
BFPO inside the EU will automatically be ZERO RATED for VAT.
Following the United Kingdom’s departure from the EU all orders placed from 01.01.21 for delivery within the EU will be charged and supplied with VAT rated at zero. This does not necessarily mean such orders are VAT free, and customers will be responsible for all relevant import duties including VAT and any other related customs charges, as required by their local laws.
Please be aware that it is the responsibility of the customer to settle any duty or customs charges due on the order under the applicable local laws. Goods supplied to EU destinations are supplied with VAT rated at zero.
BFPO Addresses outside the EU will not be subject to any VAT.
Should you be based within the EU and due to deploy to outside the EU within 2 weeks of your order, you may be entitled to VAT free purchase. Please download the form 15/10, complete and return prior to placing your order.
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